Want to go Custom?

If you would like to go custom please contact us here.

Shipping & Delivery FAQ

How long does delivery take?

Depending on where you are in the world here are the estimated shipping times.

Europe: 8-10 Business Days
UK: 7-10 Business Days
Asia:6-8 Business Days
Australia – 7-10 Business days
Canada : 6-10 Business days
Rest of world: 10-12 Business days.

Delivery may take longer during peak times such as summer, Christmas, Chinese New year, sales, or when we launch new collections.

If you need something by a specific date and are ordering at short notice, please contact us here and let us know, so we can speed up the process and get it dispatched to you in time.

Do you ship to PO boxes?

We cannot ship to international PO boxes. If you entered a PO BOX address as your delivery address, we will contact you for an alternative address, which may delay your delivery.

How long does it take to dispatch my item I purchased?

We have TWO categories on our website, Made-to-Order and Ready-To-Ship, If you have purchased something from Ready-to-Ship Then it will take 1-2 Business days to dispatch, but normally if it is a weekday and before 6pm we can dispatch it that day. If you have purchased something from the Made-to-Order section then it will be 2-3weeks before it is dispatched as it is not available in stock.

What shipping service are orders sent by?

We use many shipping providers such as DHL, FEDEX, FEDEXGLOBAL, USPS, and many more.

Why is there only standard shipping available at checkout, do you do express shipping?

Yes we do but we have not activated it on our website, because prices and express time varies, so please contact us prior to your order and we will quote you the best price with the fastest courier.

Express shipping prices starting from €35

Express times 3-7 Business Days.

I've placed an order but haven't received any updates, why?

It is most likely because you have purchased something from our Made-to-Order category which will take 2-3weeks to dispatch(it will state this in the checkout but sometimes can be overlooked. Or you may have gotten an email but it went to junk mail.

My order hasn't showed up. What should I do?

Contact us immediately and we will be able to track down your parcel, it is possible it has been delayed but rest assured, very rarely do our packages ever get lost, and if on the rare occasion that they do, we offer a replacement order or a full refund after investigation. If it says that it has been delivered, and there is a POD available, but still you did not get your package and 6 days has past before contacting us, we cannot offer a replacement order. You will be notified by email that the order has been delivered so please make sure someone will be home to make sure it is safe.

What is your Returns policy?

Please click here for info on RETURNS

Maison Rouge - Leotard