Refund policy

Returns
Ready-to-ship and standard-size made-to-order pieces can be returned within 14 days of delivery. Items must be unworn, unwashed and in their original condition with all tags attached. Please email mybubblebum@gmail.com before sending a return.

Non-returnable items
Build-A-Bum™ designs, pieces made to your own measurements, custom designs and Snatch sale items can't be returned or refunded unless faulty.

Faulty or incorrect items
If your item arrives damaged, faulty or incorrect, contact us within 48 hours of delivery and we'll arrange a replacement or refund.

Foiled and gilded velvet
Changes to the foil caused by contact with perfume, hairspray, sprays, lotions or other chemicals are not a fault.

Return postage
Return postage is paid by the customer unless the item is faulty. We recommend a tracked service and keeping proof of postage, as we can't be responsible for returns lost in transit. Returns go to: My Bubble Bum
6 Derrintony Road
Garvary, Derrylin
Co. Fermanagh BT92 9EZ
Northern Ireland

Returns from outside Ireland
On the customs form, please tick 'Returned Goods' (not 'Commercial Goods'). If that option isn't listed, tick 'Other' and write 'Returned Goods, exempt from import tax'. Otherwise we're charged import tax on your return and will need to deduct it from your refund.

Refunds
Once your return arrives and is checked, we'll email you to confirm. Approved refunds go back to your original payment method. If your refund hasn't arrived after a few days, check with your bank or card provider first, then contact us at hello@mybubblebum.com